Bitpanda Club

Welcome to Bitpanda Club

Bitpanda Club is exclusively available to our most valued customers. Get additional benefits like enhanced support, dedicated success managers and access to our early adopter programmes, depending on your membership level.


Enjoy VIP support

Members of Bitpanda Club will get enhanced support via our Concierge Service, online form, live chat, and callback services.

Success manager

Success managers

Gold members of Bitpanda Club will be assigned a dedicated success manager who will provide regular reviews of your trading activity to help you make the most of your investments.

Early Adopter

Early adopter programme

Bitpanda Club members will get early access to new products and features, enabling the members to stay ahead of the curve when it comes to investing in the latest crypto and digital assets.


Join exclusive events and webinars

Get the inside track on all things Bitpanda with exclusive events and webinars with members of the team and our leadership.

Join the BEST

Hold BEST, claim rewards

Claim more than 15% additional BEST every year. The more you trade and the more BEST you hold, the more you are entitled to earn. Plus, if you’re BEST VIP Level 5, you automatically become a Gold Member of the Bitpanda Club.

Help us shape Bitpanda Club, more is coming!

We’re only just getting started, and we want your opinion.
What would you like from Bitpanda Club?
If you have ideas, reach out to your Success Manager.


  • What is Bitpanda Club?

    Bitpanda Club is designed to take your investment experience to the next level. As a gold member, you’ll get the help when you need it, no matter where you are. Enhanced support through our concierge service, and a dedicated success manager to help you get the most out of your investments, along with early access to features and launches, exclusive webinars, and a whole lot more! 

    Join now and experience investment like never before.

  • What’s the difference between concierge service and success manager?

    Get quick help with any account-related issues through our concierge service's live chat and callback service.

    On the other hand, our success managers will provide you with regular reviews of your trading activity, and personalised feedback to help you make the most of your investments. Please understand that your success manager will never give any financial advice.

  • How can I contact the concierge service?

    From 8 am to 6 pm, Monday-Friday, should you encounter any problems with your account, you can access the chat feature on our helpdesk after login, to connect with a specialist directly, raise a ticket or arrange a call.

  • How do I set up a call with my dedicated success manager?

    From 10 am to 6 pm, Monday-Friday, your success manager is available to assist you in maximising your investments. To schedule a call with them, simply access the chat feature on our helpdesk after login.

  • What happened to Bitpanda Plus?

    Bitpanda Plus? It's gone! We wanted to give our users an even more amazing experience, so we launched the Bitpanda Club. Get ready for exclusive perks, priority support, and VIP events. We're here to make you feel special. Join the club now and elevate your investment game!

    So, stay tuned for exciting updates and announcements about additional tiers or levels that may interest you. Thanks for being a part of our community!

  • How do I become a Gold member?

    Our premium service is based on your trading volume, namely 100k within one of the last 6 months and a minimum of 5 trades.

  • Are there any other ways to reach Gold status?

    Yes, we value our users’ trust and engagement with Bitpanda. Any BEST VIP level 5 will automatically have access to the Gold status.

  • What is BEST?

    Unlock exclusive perks, benefits, and rewards by holding BEST - the cryptocurrency of Bitpanda's loyalty programme, running on the powerful Ethereum blockchain. Join our community and get more out of Bitpanda today! 

  • How long does my Club membership last?

    We review all memberships periodically to see if customers fulfil the prerequisites to stay at Gold status. Should your trading volume fulfil this, you will automatically remain at Gold status.

  • I qualify for Bitpanda Club membership. When will my status be updated?

    Our fast-track checks trading activity once a month for users who might become eligible for Gold status. BEST VIP level is checked on a daily basis.

    To find out if you qualify for Gold membership, you can also contact us via our online form. We'll quickly review your information and get back to you.

  • Which languages do you offer?

    If your mother tongue is German or English, we’ve got you covered. In the event that there are no language-specific offers available in your language, German language will be the default.

  • Are you planning on launching any more membership tiers/levels?

    Absolutely! We're constantly exploring new ideas and options to enhance our membership program and provide more value to our members. So, stay tuned for exciting updates and announcements about additional tiers or levels that may interest you. Thanks for being a part of our community!

  • Do you plan to introduce additional benefits to the programme?

    Absolutely! Rest assured, there is more on the way. Also, we would love to hear your ideas and what you think; don’t hesitate to reach out to your success manager and share your feedback.

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