Welcome to Bitpanda Club

Bitpanda Club is designed to take your investment experience to the next level. As a gold member, you’ll get the help when you need it, no matter where you are. Enhanced support through our concierge service, and a dedicated success manager to help you get the most out of your investments, along with early access to features and launches, exclusive webinars, and a whole lot more! 

Join now and experience investment like never before.

Get quick help with any account-related issues through our concierge service's live chat and callback service.

On the other hand, our success managers will provide you with regular reviews of your trading activity, and personalised feedback to help you make the most of your investments. Please understand that your success manager will never give any financial advice.

From 8 am to 6 pm, Monday-Friday, should you encounter any problems with your account, you can access the chat feature on our helpdesk after login, to connect with a specialist directly, raise a ticket or arrange a call.

From 10 am to 6 pm, Monday-Friday, your success manager is available to assist you in maximising your investments. To schedule a call with them, simply access the chat feature on our helpdesk after login.

Bitpanda Plus? It's gone! We wanted to give our users an even more amazing experience, so we launched the Bitpanda Club. Get ready for exclusive perks, priority support, and VIP events. We're here to make you feel special. Join the club now and elevate your investment game!

So, stay tuned for exciting updates and announcements about additional tiers or levels that may interest you. Thanks for being a part of our community!

Our premium service is based on your trading volume, namely 100k within one of the last 6 months and a minimum of 5 trades.

Yes, we value our users’ trust and engagement with Bitpanda. Any BEST VIP level 5 will automatically have access to the Gold status.

Unlock exclusive perks, benefits, and rewards by holding BEST - the cryptocurrency of Bitpanda's loyalty programme, running on the powerful Ethereum blockchain. Join our community and get more out of Bitpanda today! 

We review all memberships periodically to see if customers fulfil the prerequisites to stay at Gold status. Should your trading volume fulfil this, you will automatically remain at Gold status.

Our fast-track checks trading activity once a month for users who might become eligible for Gold status. BEST VIP level is checked on a daily basis.

To find out if you qualify for Gold membership, you can also contact us via our online form. We'll quickly review your information and get back to you.

If your mother tongue is German or English, we’ve got you covered. In the event that there are no language-specific offers available in your language, German language will be the default.

Absolutely! We're constantly exploring new ideas and options to enhance our membership program and provide more value to our members. So, stay tuned for exciting updates and announcements about additional tiers or levels that may interest you. Thanks for being a part of our community!

Absolutely! Rest assured, there is more on the way. Also, we would love to hear your ideas and what you think; don’t hesitate to reach out to your success manager and share your feedback.