Bitpanda Cookie Policy

The current version of this Cookie Policy is: March 2022.

1. About this Cookie Policy

Our website and applications use cookies to give you the best possible experience with our products. They not only help us to understand user interactions with our website and to improve Bitpanda’s products and services continuously, but are also important for IT security. This Cookie Policy explains how we use cookies and why, but also on how you can decide which cookies you want to allow and how to protect your privacy for yourself.

2. What are cookies, web beacons and other similar technologies?

Generally, cookies are text files (typically made up of letters and numbers) which are downloaded to your computer, tablet, smartphone or other devices (hereinafter referred to as “device”) when you visit our website or use our applications and allow us to recognise your devices. Such files allow us to record certain pieces of information whenever you interact with our website, services (newsletter) and applications, which we then use to optimise the performance of our website as well as to continuously improve our platform, products and services.

There are many specific types of cookies, web beacons and other similar technologies that are used, and their names may change from time to time (e.g. session and persistent cookies, flash cookies, ClearGIFs, pixels, event trackers). In order to help you better understand cookies and their functions as well as our use of such technologies and your settings choices, we would like to explain this to you in more detail hereafter.

3. Important “cookie language”

a. “Session cookies” are temporary cookie files which are only active for the browser session which are erased after you close your browser.

b. “Persistent cookies” are files stored in your browser’s subfolders for a longer period, either until you delete them manually or your browser deletes them after a period contained within the persistent cookie’s file.

c. “First-party cookies” are cookies stored directly by the website that you are visiting, e.g. by us or by an assigned third party.

d. “Third-party cookies” are cookies that are set by a party other than the website you are visiting, but nevertheless through the website.

e. “Cookie IDs” are unique identifiers for cookies that consist of a string of characters with which websites and servers identify the specific internet browser in which the cookie was stored. A person can usually not be directly identified via such cookies (except for certain third-party tools). There are also cookies without a cookie ID.

4. What categories of cookies do we use for what purpose and why are we allowed to?

As you can see also from our cookie settings in the banner, we use different categories of cookies that serve different purposes: 

Other tracking we use are:

• Tracking technologies like tracking pixels, scripts, web beacons in emails (e.g. newsletter), applications or in ads, to record your interaction with us, so that we can better analyse and improve our services and campaigns. The data collected is anonymised. You can generally block all such technologies by following the guide below. However, depending on your email or browser settings, the files might be accepted automatically. Blocking such technologies does not affect the service offered to you. 
• A first-party cookie to determine when affiliates or participants of the Tell-a-Friend and Affiliate Programme refer new users to Bitpanda. This reference cookie is only set if you have been recruited within such a programme. Setting this cookie is necessary to provide such services to our users and to grant them the respective rewards. The cookie is only used as a reference and beyond that, we will not track you or use this cookie for any other purpose. You can delete this cookie via the settings of your browser or device at any time.

Mobile app

When you use our mobile app, we might record information that is unique to you and associated with your device (such as operating system, IP-address, browser type, device type, unique device identification number), your activities within the app and your network location. Mostly, this is done by third-party SDKs that are integrated in our mobile app’s source code. This information is used to measure and improve the performance and usability of the mobile app.

5. Do we process personal data via cookies?

Yes, personal data may be processed via performance and advertising cookies in accordance with applicable data protection laws. You can find more about the legal basis and the purpose of this processing in our Privacy Policy.

6. How to manage your cookie preferences?

First of all, you can use our cookie banner when you first visit our website to manage your cookies on our website. You can select the specific cookie types you want to accept or simply accept all of them. The cookie settings or, rather, your consent to specific types of cookies can also be changed or revoked at a later time through clicking on “Cookie settings” on our website. 

There are also many other options to prevent tracking and setting of cookies in your internet browser and on your devices. Below are some of the most important possibilities and tools for your devices:

A. Browser Settings

You can prevent the setting of cookies through our website at any time by selecting the appropriate setting (e.g. “Do Not Track”) in your internet browser and may thus permanently object to the setting of cookies or being informed if a new cookie was set. Cookies which have already been set can be deleted at any time via your internet browser or other software programs. If you use a Do Not Track (“DNT”) function, we will neither track your activity or store any first-party cookies on your devices. However, please note that this does not apply to Essential Cookies. Furthermore, tracking tools from third parties might still be able to track you (see below). If the setting of cookies is fully disabled in your internet browser, not all functions of our website may be fully usable for you. You can find a description of the appropriate settings for each common browser with the following links:

B. Appropriate settings for your Bitpanda account

You can update your cookie settings regarding the Performance and Advertising categories at any time or when you are logged into your account.

C. Appropriate settings in the Bitpanda mobile app

You can prevent the setting of cookies through the mobile app at any time by using the tracking slider in the mobile app and may thus permanently object to the setting of cookies. Cookies which have already been set can also be deleted at any time via the settings of your device or other software programs. If the setting of cookies is disabled in the mobile app, not all functions of the app may be fully usable for you.

D. Prevention of third-party cookies

We have implemented different tools from third parties on our website, which can also store cookies on your devices (see below for information and links).

7. Which tools from third parties do we use and how can you opt-out?

Because of how cookies and similar technologies work, we cannot access data collected by third-party cookies, nor can other companies or persons access the data generated by such tools, and in particular, not all tracking functions of third-party tools can be controlled by us. All these providers are obliged to comply with the applicable data protection regulations and are solely responsible for any processing of personal data as a data controller according to article  4 (7) GDPR.

8. What about links to other websites and content of third parties?

Our services contain links to other websites (e.g. this link to delicious panda cookies right here) over which we have no control. Therefore, we do not assume any liability for the content of such websites. The respective provider of the linked website is solely responsible for the content and correctness of the information provided there, as well as for the tracking and setting of cookies by such websites.

9. How do you find out about changes to this Cookie Policy?

We regularly review and update our Cookie Policy. We will inform our visitors about updates by providing the new version of the policy on our website. For this reason, we recommend that you read this cookie policy every time you are deciding whether to accept cookies from us or not. If it is required by applicable law, we will obtain your express consent to significant changes.

10. How to contact us?

If you have any further questions about this Cookie Policy or the processing of your personal data, please contact our privacy team: privacy@bitpanda.com or have a look at our Privacy Policy. Please note that for certain requests we require further identification data from you (e.g. passport, ID card, etc), in order to ensure that your personal data is only shared with you.